Countrywide could learn a thing or two from Discover Financial. I had a concern, called customer service, and had my issue resolved within 10 minutes.
When we moved last month, I closed the account that we had at the credit union in Maine, and moved everything back over to the bank that it was at before our move out of New Hampshire. I neglected to update the account information with Discover Card before I went to pay last month's bill.
I got an email from Discover Card the business day after I submitted payment, letting me know that the payment had been declined due to inaccurate financial institution information, so I resubmitted payment with the corrected information.
I noticed on the newest statement from Discover that I had a $35 "returned check" fee and a $39 late fee. My interest rate also jumped by 10% (which normally wouldn't be a problem, but things are tight for us right now and I am sorry to say that I am carrying a balance...). All I had to do was admit that I goofed and ask if there was anything that could be done about the fees. The customer service rep took off the returned check fee and late fees, and reset the interest rate back down to where it should have been.
